The day I stopped trusting personal inboxes

SOPs Don’t Work (Unless You Do This)

From Playing Defense to Playing Offense with Data

How Often Are You Spot Checking?

How We Route Calls at Foresight (Steal This SOP) 📞

How We Built Agency Operations That Scale (And Why Most Agencies Struggle)

Why the Phone Is Still Our Most Valuable Tool 

Ten Years of Building Something Different

Stop Being the Hero: Build an Agency That Runs Without You